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FrictionFree Team Reset · transform your team's meetings

Fewer meetings, bolder conversations, faster delivery

A step-by-step programme for team leaders. Declutter how your team meets, then build a simple system for working together that keeps running without you pushing it.

  • Declutter your meetings
  • Bring in helpful, healthy norms
  • Get full contribution from everyone
4 modulesover 8 weeks, at your own pace
1-hourcoaching session with me
3 liveQ&A calls this autumn
5 daymoney-back guarantee
Dr Carrie Goucher, fast agile collaboration expert: You don't want friction. You definitely don't want drama. You need to get meetings, email, group chat, all the stuff flying around, under control.
Dr Carrie Goucher
Dr Carrie GoucherPhD, Cambridge Engineering, on meetings as complex systems
250+ organisations helped to meet and collaborate in faster, more human ways
Some of the organisations Carrie has worked with

Meetings are a system

Almost everything about how we meet was inherited from the factory era, when a meeting was where you handed out instructions and checked they'd been followed. Work has changed but the way we meet hasn't been redesigned.

That's why we are in meetings all day and just having a better agenda doesn't fix it. Change the system your team meets in, free up time for deep work and stop pushing everything forward yourself.

Diaries are rammed and everyone is struggling to keep up.
Meetings run over, and decisions still don't get made.
The same few voices speak up in meetings. You're not sure what people really think.
You're the engine. When you stop pushing, things stop moving.

Four modules over eight weeks, at your own pace

Start with a short onboarding, then a new module unlocks every two weeks. Each one has a 10-minute video, a workbook and a ready-to-run session with your team. Work through them when it suits you, and finish before the end of the year.

A meeting as a half circle, with a document floating free of it
Module 1

Meet less, but better

Meet only for what humans do best (handling uncertainty) and move everything else to async. Get people in the room clear, prepped and ready to contribute, then capture every drop of value.

You walk away with: fewer meetings on the calendar, your team's Smart6 and a Capture Canvas.

Three reeds of different heights standing in a gentle wave
Module 2

Just enough structure to create flow

Build information radiators so people can self-serve without a meeting. Make async work harder, and scaffold meetings for fuller, faster contribution.

You walk away with: your team's collaboration stack, from live meetings to async to radiators.

Two arches on a ground line, a strong space to step into
Module 3

More candour, more trust

Use your own style and impact to get everyone speaking up. Build your team's ability to disagree well, and set a high bar with high support.

You walk away with: a Strong Space your team has agreed together, in their own words.

Quarter circles fitting together into one system
Module 4

Fix the system, not the person

Make deciding (and then doing) your team's superpower. Build a rhythm that keeps going without you, and stay steady when things change around you.

You walk away with: clear deciding lanes, and your finished team collaboration canvas.

What you get

Built around how your team already works, so life gets easier from week one

Each module is mercifully short with deep dives where you need them. The workbook guides you through streamlining with your team, step by step, so you're saving time and seeing change from the very start.

10-minute video per module
Workbook guides you through each step
A ready-to-run team exercise
Optional 25-minute podcast
Deep dive guides, if you want more
Tools and templates to copy and use
All of it builds, step by step, into
One page that captures how your team worksYour team collaboration canvas: how you meet, how you discuss and decide, how you create the space you need.
Every fortnight, four simple steps: watch a 10-minute video, plan in your workbook, run one session with your team, add your piece to the canvas. Four rounds, and your team's whole way of working fits on one page.
Try it

Get a FrictionFree tool for free

The Smart6 is the six-part invite that gets people arriving clear and prepared. Use it on your next meeting and see what changes.

The Smart6: six short lines for every meeting invite. Goal, roles, session, scope, norms and preparation.
Take a peek inside Module 3

Sample: Handling problem behaviours in meetings

Let's explore how to combine tools to hold boundaries around unhelpful behaviours in meetings.

Better meetings, clearer outcomes and (yes please!) less wasted time.

“I’ve finally learned a practical framework and set of tools that have helped our team work together in a more focused and efficient way. I can already see a positive shift in our day-to-day work, with better meetings, clearer outcomes and (yes please!) less wasted time. The FrictionFree Team Reset is something so many companies need. Highly recommended.”

Richard Bovenschen
Richard BovenschenDirector of Marketing & Communications, MTS Global
“I’ve just watched Module 1 and it’s a HELL, YES!”
Member of the founding 12
“The single most useful programme I’ve done this decade.”
Member of the founding 12
“The perfect blend of eye opening concepts and easy-to-implement tools.”
Member of the founding 12

Let's get started

Start your onboarding before 17 October and work through it at your own pace this autumn. Early adopters also get a one-hour coaching session with me and three live Q&A calls.

EARLY ADOPTER
£750 +VAT
On the waitlist? Use the 20% off voucher code in your email at checkout.
  • All four modules, videos, workbooks and podcasts
  • A one-hour coaching session with me (worth £350)
  • Three live Q&A calls, at times that suit different time zones
  • Work at your own pace and finish before the end of the year
  • 14-day money-back guarantee
Get started today
Buy before 17 October for the early adopter offer.
AFTER 17th OCTOBER
£1,150 +VAT

Interested but not quite ready to buy? After the 17th October, the price goes up. You'll get the same four modules, done at your own pace, with a live Q&A call in your time zone but no 1:1 coaching session.

Join the "I'm interested" list for 20% off whenever you are ready to buy.

Join "I'm interested" list
FOR ORGANISATIONS
Bring it to all your team leaders

A private cohort of six or more team leaders, before and after measures, private Q&A calls and a leadership read-out at the end.

The perfect way to get teams implementing what they heard in my Lunch and Learn series.

Book a call with me

Want your organisation to pay? Send this.

Most training budgets can cover this. Copy the email, fill in the gaps and send it to whoever signs off spend.

Subject: Request to fund a team programme (£750+VAT) Hi [name], I would like to put our team through the FrictionFree Team Reset, a step-by-step programme for team leaders on how we meet and work together. If I book before 17 October it costs £750+VAT (after that it goes up to £950+VAT), and it includes a one-hour coaching session and three live Q&A calls. What we would get: fewer and shorter meetings, clearer decisions, and a way of working that does not rely on me chasing everything. It runs inside the meetings we already have, so nobody needs time out of the diary. There is a 14-day money-back guarantee. Could this come from [training budget]? Thanks, [your name]

The questions everyone asks

I've done meetings training before. How is this different?

Most meetings training works on the meeting itself. This works on the whole system around it: what happens async, how work is made visible, how people speak up, and how decisions get made. That's why the changes stick.

I'm already drowning. How much time does it take?

About 2 hours a fortnight: a 10-minute video, the workbook, and one session with your team that replaces a meeting you'd have had anyway. The very first steps are about cutting meetings, so you start getting time back early.

I never finish online courses.

That's why it's built this way. One module unlocks every two weeks, so it's never a wall of content, and each one ends with a clear session to run with your team. If you join in autumn, you also have three live Q&A calls with me to keep you moving.

My team will roll their eyes at another initiative.

You don't need to announce a programme. Everything happens inside meetings you already have, and the first thing your team will notice is fewer of them.

The real problem is above my pay grade.

You don't need budget, a mandate or sign-off from the top. You redesign the part you control, and there's guidance for working across other teams too. Teams that run well tend to get noticed.

Can I talk to you before I buy?

Yes. Book a short call with me.

I'm a consultant or facilitator. Can I join?

Yes, you're welcome to do it for your own practice. Please don't share the materials or build courses from them.

Start with module 1. If it's not for you, get your money back.

If you don't get on with it, tell me within 5 days and I'll refund you in full.

Complete it this autumn
Book before 17 October for the autumn price, the coaching session and the live calls