Leader's lifesaving collaboration toolkit
MAKE SPACE
So many meetings, but what can you ACTUALLY do about it?
I'm sure you could come up with '10 ways to reduce your meeting load' (or ChatGPT certainly could!) but in reality, it's not quite that simple.
Slashing meeting time can have a lot of unintended consequences from losing momentum to people feeling their work doesn't matter to you.
So in this guide, we're going to take a more thoughtful and systems based approach to reducing not just your own meetings but those across your team and with other teams.
Three questions I'm asked all the time - and how I answer them
Let's work through them one by one.
1. How can I reduce the meeting load in my immediate team?
I'll show you how to do this without the wheels coming off.
3. How do I say no to meetings without upsetting people
Here's my technique for this which will make sure it's not a career limiting move.
1. How can I reduce the meetings in my immediate team?
And here’s what I would talk you through, if we were working on this 1:1
First, I’d like you to think about what phase your team is in.
Are you working with a slightly lower maturity team who needs more structure and more direction as they learn to deliver together?
Or are you well established as a team and empowering them to self organise more?
Where does your team sit on this line? Have a think and then explore the options below.
🐣 Less mature team? How to reduce meetings and use them to accelerate team maturity
If your team is earlier in its maturity journey, meeting time is going to be very important for them. It’s where they will learn the context, hones their skills and develop their experience.
It’s also where you can help them become more mature as a team and every meeting should focus on accelerating their maturity and developing the trust and skills they need to collaborate better together outside the meeting.
1. Consolidate “learning time” inside existing meetings with Micro Reflections
2. Alternate depth and breadth (reduce every other meeting in length)
3. Use scaffolds to compress longer meetings
4. Rotate ownership of recurring meetings
5. Introduce a 60-day “sunset rule”
🐔 More established team? How to use maturity to evolve out of constant meetings
If your team is more established, you are in a good position to reduce meeting volume in key ways and start to empower them to work more autonomously.
The goal shifts from “use meetings to grow maturity” to “use maturity to outgrow meetings.”
1. Replace standing meetings with standing rituals
2. Create “context capsules” for async catch-up
3. Consult wide, decide small
4. Make the work visible (so you don't have to keep meeting to tell each other about it)
5. Try office hours to reduce meeting load without reducing support
If you're changing things in your team, you need to do two things.
👉 First, ask yourself - what is a realistic expectation of these people?
When we are changing deeply engrained habits which signal our social status, we inevitably encounter caution and resistance. You may well need to start with smaller changes, with more support and over a longer time period that you would like. The good news is that once people get the hang of 'making space', they will embrace it fully :-)
👉 The second thing you'll need to do is to make a social contract.
You will need to talk about the changes: what the goal is, how you'd like to approach it and what the pros and cons will be. Ask them how they think your idea can be improved. And ask them to support it: "I'm changing how I work, will you help me?"
And understand that when you reduce a meeting, something else will need to change. For example, if you are asking people to review more documents asynchronously, they will need to plan time for this. You might want to create a new ritual which is 'coffee and async' where people get a change of pace and a chance to batch up their responses rather than squeeze them in between meetings.
2. How can we reduce meetings with other teams?
Inter-team meetings are where duplication, politics and misalignment can chomp big holes in your week. The trick is to reduce dependence without reducing connection.
Here are five smart ways to cut meetings between teams while keeping collaboration strong and open:
1. Replace inter-team meetings with shared visibility
2. Design in “connectors”
3. Move alignment upstream with shared planning windows
4. Use “comment windows” for cross-team input
5. Pilot a “no-meeting week” for cross-team touch points
3. How do I say no to meetings without upsetting people?
Have you heard of the Law of Two Feet?
The Law of Two Feet says that if at any time you find yourself in any situation where you are neither learning nor contributing – use your two feet and move to somewhere you can.
Let’s assume that we can include meetings in situations. As an team member, this might not feel like an easy law to enact! As a leader, you can help by making it clear that you want people to use their two feet to decline or leave meetings they feel they are not learning or contributing to.
So how do you do this in practice?
First, create your own set of criteria. Can you learn and can you contribute - this is a great starting point. But you might want to add to it or refine it to create your own personal meeting acceptance criteria. Use them every day to filter out meetings that just don’t make the cut.
So imagine an invitation has come in. 10-12pm next Thursday. The goal and your role in it is unclear. What do you do?
You ask questions and you do this today.
What outcome do you want to get from this meeting?
What contribution would you like me to make?
How do you plan on using the two hours we have?
If the answers you get pass your criteria, great. Off you go.
If not, how do you turn it down? Agile Teams expert, Roy Marriott explains how to give a Positive No.
Turn down meetings warmly and honestly by giving a no to the meeting and a yes to the person.
“That sounds like a really important conversation and thank you for including me in your thinking. I haven’t got enough capacity next week for that session. Can I contribute some thoughts before the meeting? Have you thought about asking Manju? She did an excellent job of critiquing the customer journey last time.”
If saying 'No' feels too knotty, think on this. You are paid by your organisation in exchange for your time, talent and energy. You are the custodian of this pot of gold and it is finite. It is your responsibility to your employer to deploy your time, talent and energy judiciously and in service of the organisation’s objectives.
You will not please everyone, no matter how many meetings you go to. So use your criteria, make and communicate your choice and let it stand.
How did you get on? What will you do next? Feel free to drop me an email with questions or requests for materials that will help you implement. carrie [at] fewerfasterbolder [dot] com.